- IHelpdeskProvider
IHelpdeskProvider
Namespace: Middleware.Helpdesk
Assembly: Middleware
Helpdesk provider for integrating with the HelpdeskPlugin module. This item must be implemented by the host application and made available via DI.Methods
| GetFeedback(Boolean) | Retrieve all feedback to be displayed on the website. |
| SubmitFeedback(Int64, String, String) | Request to submit feedback for a website. |
| GetTicketPriorities() | Retrieve a list of ticket priorities to be displayed to the user submitting a ticket. |
| GetTicketDepartments() | Retrieve a list of all ticket departments to be display to the user submitting a ticket. |
| GetTicketStatus() | Retrieve a list of all available ticket statuses. |
| SubmitTicket(Int64, Int32, Int32, String, String, String, String, Middleware.Helpdesk.HelpdeskTicket) | Submits a support ticket to the website. |
| GetTicket(Int64) | Retrieve a ticket using the unique ticket Id. |
| GetTicket(String, String) | Retreive a ticket using the users email address and the unique ticket key. |
| TicketRespond(Middleware.Helpdesk.HelpdeskTicket, String, String) | Submits a response to a Helpdesk support ticket. |
| GetKnowledgebaseGroups(Int64, Middleware.Helpdesk.KnowledgeBaseGroup) | Retrieves a list of all KnowledgeBaseGroup items. |
| GetKnowledgebaseGroup(Int64, Int64) | Retrieves an individual KnowledgeBaseGroup item. |
| GetKnowledgebaseItem(Int64, Int64, Middleware.Helpdesk.KnowledgeBaseItem, Middleware.Helpdesk.KnowledgeBaseGroup) | Retrieves an individual KnowledgeBaseItem. |
| KnowledgebaseView(Middleware.Helpdesk.KnowledgeBaseItem) | Indicates that a KnowledgeBaseItem has been viewed. |